Frequently Asked Questions
Placing Orders & Delivery
Once you’ve found a product you want to buy, click the ‘Add to Basket’ button to add it to your purchases. The item will now be shown in your shopping bag on the top right of the screen. The total cost of selections in the shopping bag is calculated automatically. VAT is included. You can keep shopping until you are ready to pay. When you’ve finished shopping, click the ‘Checkout’ link which will take you through our simple and secure payment process.
We endeavour to ship all orders the same day, if received Monday to Friday before 3pm. If your order is placed outside of these hours it will be shipped the next working day.
Please note that during exceptionally busy times (including Christmas Holidays) despatch of non-next day orders may be delayed.
We currently ship to the following countries:
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Rest of the World: Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Congo – Brazzaville, Congo – Kinshasa, Costa Rica, Côte d’Ivoire, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Ethiopia, French Guiana, Gabon, Gambia, Georgia, Ghana, Guadeloupe, Guatemala, Guinea, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Liberia, Libya, Macau SAR China, Malaysia, Maldives, Mexico, Mozambique, Namibia, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Puerto Rico, Russia, Rwanda, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Tunisia, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
Our standard delivery fees are as follows:
UK Tracked Delivery = £3.49
UK Next Day Delivery = £6.99
EU Delivery* = £11.99
Rest of World** = £23.99
* Items over 2kg in weight will incur extra delivery charges to European destinations and may incur customs fees.
** Items over 1.5kg in weight will incur extra delivery charges, will be shipped via courier and may incur customs fees.
100% Discretion Assured! LoveBeingSexy places the highest priority on protecting your privacy. We guarantee you absolute discretion. All our orders are delivered in plain packaging. There is no external reference to either LoveBeingSexy or the contents. The name that will appear on your credit or debit card statement is ‘LBS Trading’ and there’s no mention of LoveBeingSexy.
Unfortunately LoveBeingSexy are unable to take telephone orders. However, should you experience any problems whilst ordering on our website please call and speak with a member of our customer services team who will be able to assist you.
UK Tracked Delivery: Delivery usually within 1 to 3 days. However 10 working days should be allowed before contacting us if your order has not arrived, as per Royal Mail’s Terms & Conditions.
UK Next Day Delivery: Guaranteed to arrive Next Working Day – Monday to Friday.
Our customer services helpline is open from 9.00am to 5.30pm Monday to Friday, and 10.00am to 4.00pm on Saturdays. Our offices are closed on Sundays and Bank Holidays. In the event that all operators are busy and unavailable to take your call, please leave a message and a member of our team will get back to you as soon as possible.
Please contact us as soon as possible if you make a mistake with your order. This may be an incorrect item ordered or an incorrect size. If you contact us before 3pm we can usually fix any mistakes before the order is despatched. Address errors need to be reported immediately for us to rectify the error before despatch. If you enter an incorrect address field and the order is shipped; we will not be held responsible for the loss of the parcel.
LoveBeingSexy do not receive your credit card details, only confirmation that your payment has been authorised. Our secure payment solutions are handled by either Paypal or Stripe. They comply with the most stringent requirements so your card details are completely secure.
Refunds & Returns
LoveBeingSexy will offer a full refund, or exchange, within 365 days – no questions asked!
Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.
You have the right to cancel your order for a full refund. LoveBeingSexy work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
We are sorry but as stated in the EC Distant Selling Regulations, we cannot accept returns of DVD’s if the seal has been opened.
Please send back to:
Customer Services,
LBS Trading,
2nd Floor, Export House,
Cawsey Way, Woking,
Surrey GU21 6QX
Pack your item either in the envelope or box you received it in, or some other secure packaging. Ensure you enclose your name, address and order number (without this information we may not be able to identify your return). Don’t forget to ask for your proof of postage at the Post Office. This returns policy does not affect your statutory rights
LoveBeingSexy offers a 12 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Send all the parts back to us. Just follow the ‘How to Return an Item’ process below.
If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry. We are happy to refund or exchange items.
You will also need to make sure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed unless they are faulty.
We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, require us to say that your money will be returned within 30 days of cancellation. At LoveBeingSexy we aim to refund you within 7 days.
Unfortunately, a refund cannot be issued until LoveBeingSexy receives the goods in question.
If you have any questions at all with regards to a refund or return please email our customers services department using returns@lovebeingsexy.co.uk
Security & Privacy
Our secure payment page is handled by either Paypal or Stripe. We do not receive your credit card details, only confirmation that your payment has been authorised.
Our Payment Gateway Solutions comply with the most stringent PDI DSS requirements so your card details are completely secure.
We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
When you shop with us we ask for information such as your name, e-mail address, billing address, product purchases, and payment information. We may also collect information about where you are on the Internet (such as the web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your Internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.
If you received a mailing from us, (a) your email/postal address or phone number is either listed with us as someone who has expressly shared this address / phone number for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you Email / Post based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998. LoveBeingSexy will not share your personal contact information with any other company or third party. LoveBeingSexy’s website contains links to other sites. LoveBeingSexy does not share your personal information with those websites and is not responsible for their privacy practices. LoveBeingSexy safeguards the security of the data you send us with physical, electronic, and managerial procedures.
LoveBeingSexy collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you.
The LoveBeingSexy website uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number so that we can personalise your shopping experience and you can gain access to your account when you open one. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our website are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.
We use security measures to protect against the loss, misuse and alteration of data used by our system.
If you wish to be removed from our mailing lists please email us at info@lovebeingsexy.co.uk and we will remove you promptly.